At Phaze Books, the home of erotic romance in digital and print formats, we strive for excellent customer service. If you have an issue with your order purchased directly from us, we do our best to respond within 24 hours. For readers with YIM, you can drop us a line at PhazeBooks anytime between 7PM and midnight, EST. and we'll try to help.
Just a few notes to point out about our shopping cart system. It is cookie enabled to allow you to purchase several books at once. Be sure to check the final cart listing before you check out in the event of duplicates. When you fill out your purchase information, be sure that your e-mail address is correct, as download links are sent to your inbox. If the e-mail is incorrect, or if you put in a fake one, you won't get your links.
Please note, we do not take e-mail addresses collected from our cart sales and send you unsolicited mail. Nor will we use any mailing addresses or phone numbers to send unsolicited mail, and we do not sell our customer information to third parties. There are spots on our website where you can opt-in to receive notices of new releases and sales, and of course you can follow us on Twitter.
For customer service inquiries, don't hesitate to contact us at books (at) phaze (dot) com!